I. Coorperative Breeder Guarantee - Strictly screening pet Breeder's qualification and certificates to guarantee NO puppy/kitten scam, NO puppy/kitten mills on Pettingpet, only coorperate with guaranteed breeders.
For joining Pettingpet.com to display their pets' information, all pet Breeders are required to undergo a series of rigorous screening steps, they are also required to provide health certificate, vaccination/deworming record for their puppies/kittens for sale.
II. Transaction Guarantee - Safe and reliable traceability of each transaction
OPTION A: You can choose to call breeders directly to purchase your pet.
OPTION B: You can also choose to pay through our platform and we will guarantee each transaction safely, then we will take care of the pet purchasing steps by coorperating with breeders.
Online signing with your pet agreement to protect customers' rights and interests
III. Price guarantee - Reasonable and transparent price set based on market average level
Each pet's sale price is determined by pet breeders owners and monitored by Pettingpet according to pet's overall conditions like its bloodline and pet level, and also to it's average market price level, to avoid any unreasonal prices to be set.
IV. After-sale Pet Health Guarantee - 15 days to 1 year after-sale customer service provided
If you choose OPTION B in II, then after-sale pet health grarantees will apply:
1. Fatal diseases coverd for 15 days
Within 15 days after pet delivered, if the pet veterinarian diagnosed infectious diseases, such as: Canine Distemper , Cat Distemper，canine infectious hepatitis (Rabies), Canine Parvovirosis, Kennel Cough,Lyme Disease, Adenovirus.
Customers should provide licensed veterinary examination results with licensed veterinarian's signature can request for a replacement of a pet of the same breed or similar breeds for purchased pet; if the puppy/kitten is found to be ill by a licensed veterinarian and is to be returned due to illness, an examination report and letter from the veterinarian is required.
2. Severe Skeletal gene or genetic disease covered for 1 year after pet delivered
Within 1 year after purchase, if the pet veterinarian diagnosed skeletal gene or genetic disease by licensed veterinary inspection, customer can take the exam results with veterinary's signature to request for a refund or replacement of a pet of the same breed or similar breeds for purchased pet from the same breeder. If the puppy/kitten is found to be ill by a licensed veterinarian and is to be returned due to illness, an examination report and letter from the veterinarian is required.
3. NOTICE regarding health risks involved in pet shipping
Customers should know and take part of responsibility of following health risks due to Pet shipping, includes pet temporary cold with sneeze symptom, Vomiting (and Diarrhea), Feline Upper Respiratory, Ear Mites, and skin disease incurred by bacteria, mites, ticks, fleas, and lice infected, etc., PettingPet will do medical consultation for customers and provide according medicines until any healthy issues healed.
- pet health insurance
Pettingpet also give customers options of purchasing pet health insurances to provide their pets a life long protection, by cooperating with our reliable pet insurance providers.
As a display platform, Pettingpet will not take responsibility of any issues involved in pet purchasing process, if you choose to purchase any pets from breeders directly, like pet health issues, etc. But we will try our best to help all pet lovers to buy your favorable healthy pets.