返回首页
首页 首页底部黑色菜单 Return & Exchange Policy

Return & Exchange Policy

PettingPet Return & Exchange Policy


After-sale Pet Health Guarantee  -  15 days to 1 year after-sale customer service provided

1. Fatal diseases coverd for 15 days after pet delivered

Within 15 days after pet delivered, if the pet veterinarian diagnosed infectious diseases, such as: Canine Distemper , Cat Distemper,canine infectious hepatitis (Rabies), Canine Parvovirosis, Kennel Cough,Lyme Disease, Adenovirus.

Customers should provide offical veterinary examination results with veterinarain's signature can request for a replacement of a pet of the same breed or similar breeds for purchased pet; 


2. Severe Skeletal gene or genetic disease covered for 1 year after pet delivered

Within 1 year after purchase, if the pet veterinarian diagnosed skeletal gene or genetic disease by veterinary inspection, customer can take the exam results with veterinary's signature to request for a refund or replacement of a pet of the same breed or similar breeds for purchased pet from the same breeder.


3. NOTICE regarding health risks involved in pet shipping 

Customers should know and be responsible for following health risks due to Pet shipping, includes pet temporary cold with sneeze symptom, Vomiting (and Diarrhea), Feline Upper Respiratory, Ear Mites, and all skin disease incurred by bacteria, mites, ticks, fleas, and lice infected, etc.


"We are more than just a business,
but we regards pets and customers as our family."