PettingPet Return & Exchange Policy
After-sale Pet Health Guarantee - 15 days to 1 year after-sale customer service provided
1. Fatal diseases coverd for 15 days after pet delivered
Within 15 days after pet delivered, if the pet veterinarian diagnosed infectious diseases, such as: Canine Distemper , Cat Distemper，canine infectious hepatitis (Rabies), Canine Parvovirosis, Kennel Cough,Lyme Disease, Adenovirus.
Customers should provide offical veterinary examination results with veterinarain's signature can request for a replacement of a pet of the same breed or similar breeds for purchased pet;
2. Severe Skeletal gene or genetic disease covered for 1 year after pet delivered
Within 1 year after purchase, if the pet veterinarian diagnosed skeletal gene or genetic disease by veterinary inspection, customer can take the exam results with veterinary's signature to request for a refund or replacement of a pet of the same breed or similar breeds for purchased pet from the same breeder.
3. NOTICE regarding health risks involved in pet shipping
Customers should know and be responsible for following health risks due to Pet shipping, includes pet temporary cold with sneeze symptom, Vomiting (and Diarrhea), Feline Upper Respiratory, Ear Mites, and all skin disease incurred by bacteria, mites, ticks, fleas, and lice infected, etc.